tbaje Privacy Policy

1 Introduction and Scope

This Privacy Policy applies to all tbaje services, including cricket betting, live casino, slot games, fishing games, and other gaming categories. This policy applies to the following individuals:

• Anyone who has registered or is registering on the tbaje website
• Anyone using any of tbaje's gaming services
• Anyone who is only browsing the website (limited browsing data may be collected)
• Anyone contacting our customer support team

tbaje provides services exclusively to adults (aged 21 and above). Complying with this policy is an integral part of our service, and we place the highest importance on your privacy.

2 Data Collection

We may collect the following types of information about you:

2.1 Information You Provide

Information collected directly from you when you register on our platform or use any service includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (for KYC verification)
• Information about your preferred payment method (bKash, Nagad, Rocket, Upay)
• Your messages and communication content with customer support

2.2 Automatically Collected Information

Information collected technically while you use our platform includes:

• IP address and device type
• Browser version and operating system
• Page visit history and session duration
• Gaming activity history (bets, win and loss records)
• Transaction details and financial activity
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may also receive information from trusted third-party sources, such as identity verification service providers, payment processors, and fraud prevention systems. This information is always used for the purpose of platform security and legal compliance.

3 Purpose of Data Use

tbaje uses collected information only for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Recording gaming results and ensuring rewards are delivered
• Managing bonuses and promotional offers

3.2 Security and Compliance

• Preventing unauthorized access to accounts
• Detecting and preventing fraud and money laundering (AML/KYC)
• Ensuring the effectiveness of responsible gaming tools
• Preventing access by minors

3.3 Improving Customer Experience

• Suggesting games and offers based on your preferences
• Providing 24/7 customer support in Bengali
• Improving platform performance and usability
• Sending important updates and promotional information (with your consent)

3.4 Meeting Legal Obligations

Information may be used to comply with applicable laws and regulations, for dispute resolution, and to protect our legal rights. We never use your information for unnecessary or unauthorized purposes.

4 Sharing Data with Third Parties

tbaje does not sell your personal information. However, information may be shared with trusted partners in the following limited cases:

4.1 Payment Processors

Information necessary to complete financial transactions via bKash, Nagad, Rocket, and Upay (such as transaction amounts and account details) is shared with the relevant payment processors. These processors are governed by their own privacy policies.

4.2 Technology and Game Providers

Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other game providers may receive the minimum information necessary to operate their games (such as player ID and session data). Full identity information is not shared with them.

4.3 Security and Verification Services

Specialized third-party services may be used for identity verification (KYC) and fraud prevention. These organizations process information only for specific purposes and under contractual obligations.

4.4 Legal Authorities

Information may be disclosed in response to court orders, lawful requests from law enforcement agencies, or as required by applicable law. Such disclosures are always limited to the minimum information necessary.

Except in the cases mentioned above, your information will not be shared with any other third party without your explicit consent.

5 Cookies and Tracking

tbaje uses cookies and similar technologies to improve your browsing experience and to keep the platform running smoothly. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

• Essential Cookies: Essential for maintaining your login session and keeping the platform's core functions active. These cannot be disabled.
• Functional Cookies: To remember your language preference, game settings, and personal preferences.
• Analytics Cookies: Collect statistics to help us understand which sections of our platform are used most.
• Security Cookies: To detect fraudulent activity and unauthorized access.

5.2 Cookie Controls

You can control or delete non-essential cookies at any time through your browser settings. Please note that disabling cookies may cause some platform features to not work properly. Contact us via live chat for help with changing cookie preferences.

6 Data Retention and Security

6.1 Data Retention Period

We retain your information only for as long as it is necessary or legally required. Generally:

• Active account data: for the duration the account remains active
• Closed account data: minimum 5 years after closure (for legal compliance)
• Financial transaction records: for the period required by applicable law
• Customer support communications: 2 years after the issue is resolved

6.2 Security Measures

tbaje applies industry-standard security measures to protect your information:

• SSL encryption: all data transmissions are encrypted
• Two-factor authentication (2FA): for sensitive account actions
• Regular security audits and vulnerability testing
• Strict access controls: only authorized staff can access data
• Encryption on servers and databases

6.3 Response to Security Breaches

If a security breach occurs that may affect your information, we will notify you within a reasonable time and take the necessary protective measures. If you notice any suspicious activity on your account, contact our 24/7 live chat immediately.

7 Your Rights

As a tbaje user, you have the following rights:

7.1 Right to Access Your Data

You may request at any time to know what information we hold about you. We will provide this information within 30 business days.

7.2 Right to Correct Your Data

If any of your information is incorrect or incomplete, you may request a correction. This can be done through your account settings or via customer support.

7.3 Right to Delete Your Data

In certain circumstances you may request deletion of your information. However, information required to meet legal obligations (such as financial transaction records) may need to be retained.

7.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. This can be done by updating your account settings or informing our support team. Transaction and security-related communications will continue.

7.5 How to Exercise Your Rights

To exercise any of the rights described above, contact us via live chat or email. We will respond to all valid requests as quickly as possible.

8 Protection of Minors

tbaje strictly does not provide services to anyone under the age of 21. We take the following measures:

• Maintaining an age verification process at the time of registration
• Not knowingly collecting personal information from any child or minor
• If it is found that a person under the age of 21 has registered, immediately closing their account and deleting the collected information

If you believe that a minor is using our platform, please notify us immediately at [email protected].

9 Payment & Financial Information

tbaje protects your financial information with the utmost care. Our platform supports a minimum deposit of ৳300 and a minimum withdrawal of ৳500, and withdrawals are generally processed within 5–30 minutes.

9.1 Protection of Payment Information

• Full payment card or mobile banking account details are not stored on our servers
• All payment transactions are completed through SSL encryption
• Payment information is processed only through the secure systems of the relevant payment providers (bKash, Nagad, Rocket, Upay)

9.2 Transaction History

Records of all your deposit and withdrawal transactions are stored in your account and can be viewed at any time. These records ensure financial transparency and help resolve any disputes.

10 Policy Changes

tbaje may update this privacy policy from time to time. When changes are made, we will follow the steps below:

• A new version will be published on this page and the "Last Updated" date will change
• For significant changes, registered users will be notified via email or through the platform
• Continued use of the platform after changes have been made will be considered your acceptance of the new policy

We recommend that you visit this page regularly and stay informed about any changes. If you have questions about the updated policy, please contact us.

11 Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us in the following ways:

We try to respond to all privacy-related requests with the greatest care and as quickly as possible. Your privacy and data protection are our highest priority.

To learn about our responsible gaming policy, visit the Responsible Gaming page. For answers to common questions, see our FAQ page.