Can I get help from tbaje while keeping my privacy?

Yes, the tbaje support team operates with full confidentiality. You can share any gaming-related concern or issue via live chat or email at support@tbaje.cam. We help without judgement. Your information is protected in accordance with our privacy policy.

For ages 21+

Responsible Play at tbaje — your safety is our priority

Gaming is for entertainment — not for stress or problems. tbaje helps you enjoy within safe limits.

What is Responsible Gaming?

tbaje believes online gaming should be an enjoyable form of entertainment — not a source of financial pressure or mental stress. Responsible gaming means you decide how much time and money you spend, and you stick to those limits. At tbaje, we are committed to protecting every player.

Our platform offers several protective tools including deposit limits, self-exclusion, time-out, and direct support. On this page we will show you how to use these tools and when to seek help.

Important Notice

Online gaming or betting is never a substitute for income. Use gaming for entertainment only, and always spend only what you can afford to lose. tbaje strictly prohibits anyone under 21.

Our Protective Tools

The six tools below are always available to help you game responsibly at tbaje.

Deposit Limit

You can set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it stays in effect and cannot be increased before the designated period ends.

Financial Control

Self-Exclusion

If you feel you need a break from gaming, activate self-exclusion. Your account will be automatically suspended for the period you select.

Account Protection

Time-Out Break

Use the time-out option for a short-term break. You can choose a period from 24 hours up to 6 weeks, during which logging in will not be possible.

Time Control

Session Reminder

After a set period of play you will receive an automatic reminder showing how long you have been playing and how much you have spent in that session. A simple way to stay aware.

Awareness

Loss Limit

Set a maximum daily or weekly loss amount. If that limit is reached, your session will automatically end and no further bets can be placed.

Loss Cap

Minor Protection

tbaje strictly prohibits registration and gaming by anyone under 21. Keep your account password-protected to safeguard younger members of your household.

Age Restriction

Signs of Problem Gaming

If you notice any of the signs below, use the responsible gaming tools or contact support:

A tendency to bet more in order to recover lost money
Stealing time from family or work because of gaming
Being unable to stop gaming even after promising to do so
Borrowing money or dipping into savings to fund gaming
Hiding or lying about gaming
Feeling restless or irritable when not playing
Continuing to play despite financial problems

Check Yourself

Ask yourself the questions below. If you answer "yes" to more than one, use the responsible gaming tools or speak with our support team:

Do I spend more time or money than I planned?
Is gaming affecting my daily life or relationships?
Has gaming become a source of stress rather than enjoyment for me?
Do I hide my gaming from others?
After a loss, do I bet more in the hope of winning it back?

If the answer is yes, speak with tbaje support today — we are here for you 24/7.

How to Use the Protective Tools

Log In to Your Account

Open the "Responsible Play" Section

Inside Settings, find and click the "Responsible Gaming" option.

Set Your Preferred Limits

Choose from deposit limits, time-out, or self-exclusion according to your needs, then save.

Get Help from Support

If you run into any difficulty or cannot find a tool, contact us via live chat — we will help you right away.

Age Verification and Minor Protection

21+ Age Requirement

In line with Bangladesh law and its ethical responsibilities, tbaje provides services only to those aged 21 or above. Age is verified at registration, and additional identity documents may be requested at any time.

Verification with National ID (NID)
Suspicious accounts suspended immediately
Account cancelled and funds returned if a minor is identified

Family Protection

If children or teenagers have access to your device, take the following steps:

Use a strong password on your account
Disable auto-login on shared devices
Enable parental controls on your app or browser
Always log out when you are done
Talk openly with younger family members about betting

Get Help and Support

If you have any concerns about gaming, the tbaje support team is always ready. We do not judge — we help.

24/7 Live Chat Support

Talk to our support team in Bengali at any time. Whether you need to activate a tool, suspend your account, or just have a conversation — we are always here for you.

tbaje Live Chat — Active 24/7

Contact by Email

If you would like to share details by email, write to our support address. We will respond promptly and keep your information completely confidential.

[email protected]

Need Urgent Help?

If gaming is seriously affecting your life or your family's life, do not wait — contact tbaje support today. We can suspend your account immediately and provide whatever assistance you need. Remember — asking for help is a sign of strength.

Tips for Healthy Gaming

Financial Planning

Set a budget before each session and stick to it
Cover gaming costs from your entertainment budget only
Never bet with money set aside for rent, food, or savings
Do not borrow or use credit to cover losses
Set a deposit limit on tbaje

Time Management

Set aside a fixed amount of time for gaming each day
Set a timer before you play and stop when it goes off
Do not cut into sleep, work, or family time to play
Take regular breaks — at least 15 minutes every hour
Keep one "gaming-free day" each week

Mental Health

Avoid gaming during moments of stress, loneliness, or low mood
Gaming is never a solution to mental health problems
Talk to people close to you about your gaming habits
Do not place large bets when angry or frustrated — avoid revenge betting

Safe Account Management

Use a strong password and change it regularly
Do not share your account details with anyone
Review your account statement regularly
Report any unusual transactions to support right away

Common Q&A

Answers to frequently asked questions about responsible gaming.

Log in to your tbaje account, go to Profile Settings, and open the "Responsible Gaming" section. There you will find options to set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Lowering a limit is instant, but increasing one requires a set waiting period. Contact live chat for help.

Activating self-exclusion temporarily suspends your account for the period you choose. During this time you will not be able to log in or place bets. Your account details and balance will remain safe. To reactivate after the period ends, you will need to contact support. Long-term or permanent exclusion is also available.

A time-out is generally a short-term break — from 24 hours up to a few weeks. It is meant to give you breathing room during temporary stress or fatigue. Self-exclusion is generally longer-term — from a few months up to years — and is suited for more serious concerns about gaming. In both cases, promotional emails are paused while the option is active. Our support team can help you choose the right option.

No, tbaje strictly prohibits registration and gaming by anyone under 21. Age is verified at registration, and identity documents may be requested at any time. If a minor is identified, the account will be cancelled. To protect younger members of your household, use a strong password on your account and disable auto-login on shared devices.

Yes, the tbaje support team operates with full confidentiality. You can share any gaming-related concern or issue via live chat or email at [email protected]. We help without judgement. Your information is protected in accordance with our privacy policy.

Your account balance is fully protected during self-exclusion. You can make a withdrawal before or after exclusion begins (via support if needed). The minimum withdrawal amount is ৳500. Withdrawals are usually completed within 5–30 minutes.

Play safely, enjoy the fun

Responsible gaming at tbaje is not just a policy — it is our commitment. Set your limits today and play with peace of mind.

For ages 21 and above only. Play responsibly.